ID Connections

New province-wide accessibility standards for Ontarians

Published by Julia Salerno, November 29, 2010.

Beginning January 1, 2012, all businesses and non-profit organizations in Ontario, both small and large alike, will need to meet the requirements of Ontario's new Accessible Customer Service Standard. As of January 1, 2010, Ontario's hospitals, schools, municipalities and other public sector organizations complied with the requirements.

On June 13, 2005, the government passed the Accessibility for Ontarians with Disabilities Act. Through the act and the accessibility standards, the goal is to make Ontario accessible by 2025.

There are many ways to meet the requirements of the standard. What works for one organization may not work for another, depending on its size. The Ministry of Community and Social Services has developed several tools and guides to help you meet compliance.

The act makes Ontario the first Canadian jurisdiction to develop, implement, and enforce mandatory accessibility standards, and applies to both the private and public sectors. To learn more about what you have to do to comply, visit

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